Job Description

Graduate Learnership Opportunity – Contact Centre & Business Process Outsourcing (BPO) Support (NQF Level 3)

Location: Cape Town, Western Cape (Salt River)

Duration: 12-Month Learnership

Are you a recent graduate or young professional looking to gain valuable workplace experience and kick-start your career in the Business Process Outsourcing (BPO) industry?

Afrizan People Intelligence is offering an exciting opportunity for motivated and ambitious individuals to join our Contact Centre & Business Process Outsourcing Learnership Programme.

This 12-month Services SETA-accredited programme combines structured learning with practical workplace experience, allowing you to develop valuable customer service, communication, and business skills while earning a recognised qualification.

What You Will Gain:

• Certificate: Contact Centre & Business Process Outsourcing Support (NQF Level 3)
• Hands-on experience in a professional contact centre environment
• Exposure to customer service, digital engagement, and business operations
• Workplace readiness and professional development skills
• Mentorship and ongoing support throughout the programme

Key Responsibilities:

• Assist customers through various communication channels
• Provide professional and efficient customer service
• Resolve customer queries and escalate complex issues when required
• Maintain accurate customer information and records
• Support customer retention and engagement initiatives
• Promote digital and self-service platforms
• Participate fully in all learnership training and assessments
• Adhere to company policies, quality standards, and operational procedures

Minimum Requirements:

• South African citizen
• Matric Certificate (Grade 12) or equivalent qualification
• Recent graduates seeking workplace experience
• Excellent verbal and written communication skills
• Strong customer service orientation
• Computer literate with basic Microsoft Office skills
• Positive attitude and willingness to learn
• Ability to work well in a team environment
• Must reside within 20km of Salt River, Cape Town
• Must be available to commit to the full 12-month learnership programme
• Must be able to work rotational shifts between 07:00 and 23:00
• Reliable transport to and from work

Employment Equity: Afrizan People Intelligence is committed to Employment Equity and diversity in the workplace. We encourage suitably qualified candidates, including persons living with disabilities, to apply.

How to Apply: Interested candidates should submit their CV, certified copy of their ID, Matric certificate, and any relevant qualifications to:

AZrecruitmentCPT@afrizan.co.za

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