Job Description

📍Remote, USA

Type: Full-time

Compensation: $80K – $100K • Offers Commission

Beam is expanding into the US with Magic Notes, an AI-powered tool reducing administrative burden for frontline workers. The Founding Customer Success Manager will ensure US partner success, drive adoption, manage delivery, and identify growth opportunities.

Key Responsibilities:

•  Lead onboarding for new US partners.
•  Drive adoption and engagement of Magic Notes.
•  Build strong partnerships with stakeholders from frontline to senior leadership.
•  Evaluate pilots, analyze impact, and report outcomes.
•  Identify opportunities for account expansion and renewals.
•  Serve as the voice of the customer, providing insights to inform product and strategy.
•  Contribute to developing US customer success processes.

Requirements:

•  Exceptional relationship-building and communication skills.
•  Proactive, detail-oriented, and adaptive.
•  Passionate about making a positive impact in the frontline care sector.
•  Experience in fast-paced startup environments is a plus.

Compensation:

•  OTE of $150K (Base $80K – $100K)
•  Perks vary by geography

Application Process:

•  30-minute call with Talent Team
•  Case study/interview with Customer Success Team
•  Roleplay/presentation with team & CCO
•  Final interview with CEO

Perks:

•  EMI-qualifying share options
•  Therapy, coaching & wellbeing support
•  Generous holiday & parental leave
•  Pension contribution
•  Access to Calm app, CycleScheme, TechScheme
•  6-week sabbatical after 3 years

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