Job Description

Fauna is seeking a smart, reliable, and customer focused Customer Service Representative to handle customer interactions, provide support, and ensure a positive customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and in person
• Provide accurate information about products and services
• Handle customer complaints professionally and escalate when necessary
• Maintain proper records of customer interactions
• Support the team in achieving customer satisfaction targets
• Carry out other customer support duties as assigned

Requirements

• Minimum of HND or Bachelor’s degree
• Excellent verbal and written communication skills
• Ability to work effectively within a team
• Basic computer skills (Microsoft Word, Excel, PowerPoint)
• Strong interpersonal and problem solving skills
• Proximity to Ijora Olopa, Lagos is essential
• Prior experience is an added advantage but not required

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