Job Description

📍Remote (UK-based) or Hybrid, London

This role requires flexibility to hold virtual meetings with clients in the Americas (UK afternoon/evening). Full-time or part-time (4 days/week) options are available.

Key Responsibilities:

•  Deliver onboarding, tailored training sessions, and ongoing support to clients.
•  Respond to support requests with clear, friendly solutions — from access questions to complex data inquiries.
•  Create and update user training materials, guides, and educational resources.
•  Maintain CRM records (Pipedrive), ensuring accurate client history and interactions.
•  Support renewal communications and usage-boosting engagement activities.
•  Develop deep expertise in Overton’s platform, data, and academic use cases.
•  Gather user feedback and collaborate with the wider team to influence product decisions.
•  Participate in internal projects, company initiatives, and cross-team collaboration.

What They’re Looking For:

•  Passion for customer success and evidence-based policymaking.
•  Experience supporting academic audiences (libraries, universities, publishers, funders, etc.).
•  Knowledge of bibliometrics, scholarly communication, research impact, or policy analysis.
•  Comfortable delivering webinars, virtual training, and public presentations.
•  Skilled at explaining complex ideas simply and anticipating user needs.
•  Organised, detail-oriented, proactive and self-motivated.
•  Creative mindset with a desire for continuous learning.

Bonus:

•  Experience analysing or visualising data
•  Spanish or Portuguese language skills

Working Pattern:

•  Standard 9–5 with adjusted hours for evening calls
•  Split shifts (e.g., 9–12 & 4–9)
•  Or late-shift patterns (e.g., 12–8)
•  Hybrid teammates use their London Euston office with free gym access, snacks, and a rooftop. Remote UK-based candidates are also welcome.

Benefits:

•  Competitive salary (DOE)
•  28 days annual leave + bank holidays
•  BUPA private health insurance
•  6% employer pension
•  Enhanced maternity/paternity policies
•  New MacBook
•  Supportive, friendly, mission-driven team culture
•  Annual company retreat in Europe
•  Real impact from your first week

Apply here:

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