Job Description

Job Summary

The Account Manager is responsible for building and maintaining business relationships with assigned GLI clients. This position is responsible for sales activities from lead generation through contract signing, and client post-service follow-ups for the achievement of customer satisfaction and revenue generation.

Essential Functions (Duties And Responsibilities)

• Meets with clients to negotiate and secure business and maintain relationships
• Delivers sales presentations to clients
• Ensures clients are provided professional, courteous, and timely support and service
• Maintains a strong understanding of gaming regulations, processes, and procedures
• Supports and implements strategic plans to accomplish company goals
• Forecasts client activity and sets performance goals accordingly
• Reviews market analyses to determine customer needs
• Maintains a strong understanding of GLI Services, tools and training offerings
• Maintains all CRM (Customer Relationship Management) software, including Salesforce or any other software, information on assigned clients
• Maintains records of all visits and telephone contacts of the assigned regulatory clients within the database daily
• Generates reports, as required
• Participates in tradeshows and/or regulatory conferences, when necessary
• May coordinate In-Service training classes and field inspections/audits when appropriate for clients
• Performs other duties as assigned

Required Education And Other Credentials

• Bachelor’s degree in Marketing, Business, Engineering or a related field
• Certification, formal training, experience or demonstrated competency may be evaluated and considered in lieu of the educational requirements
• Must have a valid driver’s license

Required Skills/Experience

• A minimum of 2 years relevant industry experience is required
• A minimum of 5 years’ experience required in Gaming, Marketing, Sales and/or customer service fields is required
• Certification, formal training, education or demonstrated competency may be evaluated and considered in lieu of the experience requirements
• A minimum of 3 years of previous sales/development experience is strongly preferred
• Must be proficient in Microsoft Excel, Word, PowerPoint, SharePoint and CRM
• Must have the ability to write reports and business correspondence
• Must have the ability to effectively present information and respond to questions from external and internal parties, including large audiences
• Highly motivated, pro-active self-starter with excellent time management skills
• Must have the ability to read, write, speak, understand and communicate in English sufficiently to perform the duties of this position
• Must have the ability to communicate, both orally and in writing, with internal and external parties
• Must have the ability to handle and organize multiple projects and deadlines
• Must demonstrate a high degree of attention to quality, details, and correctness

Benefits

• Medical Aid contribution
• Provident Fund contribution
• 20 Days Paid Time Off (per year)
• Annual Discretionary Bonus
• Anniversary Reward Bonus
• Educational Assistance Program
• Additional Mental Health Benefits through our Employee Assistance Program

Gaming Laboratories International (GLI) is a gaming company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above..

Want to improve your chances of getting hired? If you need a professionally edited CV that stands out to recruiters, click here to edit your CV. A strong CV always increases your chances of being shortlisted.

Do you want your job openings to reach a wider audience? Or you want to advertise your product or service to thousands of Nigerian job seekers? Click here  to contact us and we’ll help you reach a larger and more targeted audience.