Job Description

📍Hybrid · United Kingdom

They’re now looking for an energetic, empathetic User Enablement Specialist to help frontline workers get the most out of Magic Notes through training, support, and hands-on guidance.

What You’ll Do:

•  Deliver engaging live and online training sessions that help practitioners adopt Magic Notes with confidence.
•  Travel across the UK to lead in-person onboarding for frontline teams.
•  Offer ongoing one-to-one user support — resolving issues, answering questions, and building trust.
•  Collaborate with Support teams to improve guides, videos, and training resources.
•  Provide user insights to Product, Engineering, and Customer Success teams to continuously shape the platform.

What They’re Looking For:

•  Experience as a trainer, facilitator, or educator.
•  High energy, warmth, and enthusiasm in your delivery style.
•  Ability to run repeated sessions while keeping each one fresh and engaging.
•  Strong empathy — especially towards frontline workers and service professionals.
•  Excellent communication skills (clear, simple, relatable).
•  Highly organised, adaptable, and calm under pressure.
•  Genuine interest in technology and helping people adopt digital tools.
•  Bonus: Fluency in another European language (Italian or Dutch preferred).

Apply Here:

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