Job Description

Senior Azure and Microsoft 365 Engineer (MSP)

Remote, AST (UTC minus 4) | Full-time

About the role

A managed service provider based in Bermuda. We are hiring a senior operational Azure and Microsoft 365 engineer to anchor the day-to-day Microsoft cloud workload across our client base. This is a hands-on technical role focused on production tickets, escalations, and the build work that keeps client tenants running cleanly.

You will work remotely on Atlantic Standard Time hours (UTC minus 4) to align with the Bermuda team and our clients. The role suits an engineer who is comfortable owning Microsoft cloud workloads end to end and who can be the person the L2 team escalates to without needing to escalate further.

What you will own

• Day-to-day ticket queue across Microsoft 365 and Azure workloads for multiple MSP clients.
• Azure Virtual Desktop (AVD) builds: session host deployment, image management, FSLogix profile containers, host pool design, and ongoing optimization.
• License management through the Microsoft Partner Portal and Partner Center: assignments, true-ups, CSP subscription changes, tenant administration, and billing reconciliation.
• Intune at depth: device enrollment, compliance and configuration profiles, application deployment, Autopilot, and conditional access integration.
• Acting as the senior escalation point for L2 technicians, taking handoffs on the issues they cannot close and driving them to resolution.
• Tenant-level work across Entra ID, Exchange Online, SharePoint, Teams, and Defender for Endpoint.
• Documenting fixes and runbooks so the team can resolve repeat issues without re-escalating.

What you bring

• Solid years operating Microsoft 365 and Azure in a multi-tenant MSP environment, not a single in-house IT shop.
• Direct hands-on AVD build experience: not just supporting an existing deployment but standing one up from scratch.
• Working knowledge of the Microsoft Partner Portal and the Partner Center workflows that come with CSP.
• Intune fluency: policy design, troubleshooting, and experience with GPO to Intune migrations.
• Demonstrated track record handling L2 escalations and mentoring less senior technicians.
• Strong written communication. You can own a client-facing ticket from triage to close without a handoff.
• Willingness to work AST hours consistently to support the Bermuda team and client base.

Nice to have

• Microsoft certifications such as AZ-104, MS-102, MD-102, or AZ-140 (AVD specialty).
• PowerShell or Graph API scripting for tenant automation and bulk operations.
• Exposure to broader MSP tooling: RMM, PSA, and documentation platforms (ConnectWise, Datto, IT Glue, Hudu, or similar).
• Experience with Microsoft Defender, Sentinel, or general security operations work in a multi-tenant context.

What success looks like in the first 90 days

• The senior escalation queue is moving steadily, not piling up.
• AVD builds are delivered cleanly with documented runbooks the team can reuse.
• L2 technicians are raising fewer repeat issues because root causes are getting closed.
• Clients perceive a clear improvement in turnaround on Microsoft cloud tickets.

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