About Us

As a fast-growing global trading platform and fintech group since 2019, BtcDana is committed to brilliance, transparency, and credibility, making trading smarter and more accessible. BtcDana provides a secure and seamless trading environment for users worldwide.

With a comprehensive range of instruments across Forex, cryptocurrencies, shares, indices, metals, futures, and commodities, BtcDana delivers a low-cost, technology-driven trading experience. The platform is trusted by more than 1,500,000 users across 150+ countries, including Europe, Asia, the Middle East, Africa, and Latin America, and its app has more than 10,000,000 downloads.

BtcDana strives to build an outstanding, transparent, and trustworthy platform. Guided by a “customer-first” philosophy, the company has established efficient response mechanisms and a strong global customer service team, rapidly earning the confidence of investors worldwide.

Benefits

• Weekly Performance Incentives
• Transportation Allowance
• Annual Performance Bonus
• Career Growth & Development Opportunities
• Supportive and Dynamic Working Environment

Job Responsibilities

• Engage with clients through outbound calls, messages, and other communication channels to build and maintain strong customer relationships.
• Develop a thorough understanding of the company’s products and services to effectively address client inquiries and provide suitable solutions.
• Resolve customer issues promptly and professionally, ensuring a high level of customer satisfaction.
• Collaborate closely with internal teams, including technical and operational departments, to troubleshoot issues and deliver timely support.
• Gather, analyze, and document customer feedback, escalating concerns when necessary and providing recommendations for service improvements.
• Maintain accurate records of customer interactions and follow-up activities.
• Perform additional duties and projects assigned by management.

Requirements

• Fluent in English, both written and spoken.
• Proficiency in Hausa (preferred), Yoruba, or Igbo will be an added advantage.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving abilities with the capability to work effectively under pressure.
• Previous experience in customer service, telesales, online support, or client-facing roles is preferred.
• Familiarity with financial services, trading platforms, or investment-related products is an advantage.
• Professional, adaptable, and able to follow company policies and standard operating procedures (SOPs).
• Positive attitude with strong influencing and relationship-building skills.
• Willingness to work in or relocate to Abuja or Lagos State.
• Must have access to a personal computer or laptop and a stable internet connection.

Preferred Qualifications

• Experience in Forex, CFD, Financial Services, FinTech, or Online Trading industries.
• Experience handling high-volume customer interactions through phone, chat, or social media channels.
• Ability to communicate effectively with clients from diverse backgrounds and regions.