Job Description

📍Remote, United Kingdom

Type: Full-time

Compensation: £30,000 – £35,000

Beam is hiring a friendly, tech-savvy, empathetic problem solver to support thousands of Magic Notes users.

What You’ll Do:

•  Provide fast, friendly, multi-channel support (email, phone, live chat, video).
•  Create and maintain clear support resources—FAQs, tutorials, help docs.
•  Troubleshoot and triage issues to engineering, product, and CS teams.
•  Collaborate with internal teams to improve Magic Notes through user insights.
•  Bring empathy, clarity, and energy to every interaction.

Requirements:

•  Experience in customer or product support, ideally in tech/startups.
•  Strong communication skills—clear writing is essential.
•  Confident using Zendesk or similar support tools.
•  Empathy and patience when helping users adopt new technology.
•  A natural problem solver with strong organisational skills.
•  Comfortable multitasking and using AI tools for efficiency.
•  Passion for technology and learning new features quickly.
•  Bonus: Knowledge of Italian or Dutch.

Benefits:

•  EMI share options
•  Access to therapy, coaching & wellness resources
•  Financial coaching (Bippit)
•  25 days holiday + 3 extra Christmas days + bank holidays
•  Remote work up to 6 weeks/year
•  Paid sabbatical after 3 years
•  Nursery scheme
•  Healthcare (Benenden Health)
•  Enhanced parental leave (18 weeks primary, 4 weeks secondary)
•  £200 Well Beam development budget
• Free Calm app subscription
•  Gym membership (London office)
•  Pension (3% employer, 5% employee)

Apply Below:

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