Job Description

📍Remote – Australia

Role Overview:

• Support and optimize the organization’s cloud-based systems.
•  Ensure a positive post-implementation experience for all 11:11 customers.
•  Serve as the initial point of contact for customer support via chat, phone, and email.
•  Manage ticketing system intake and participate in after-hours on-call rotation.
•  Escalate complex issues to L2/L3 support and maintain high customer satisfaction.
•  Follow company policies, data handling agreements, and service management best practices.

Requirements:

•  High school diploma and 1+ years’ experience as a technical, customer-facing support engineer.
•  Hands-on experience with virtualization technologies (VMware, OpenStack, AWS, etc.).
•  Understanding of cloud-based infrastructure services (BaaS, IaaS, DRaaS).
•  Strong investigative, communication, time management, and decision-making skills.
•  Must be legally eligible to work in Australia without visa sponsorship.

Benefits:
New Parent Leave, Primary Care Leave, Additional Leaves, Holidays

Apply Here:

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